Frequently Asked Questions

About the HP Continuum network


Technical Issues and Support

Am I eligible to register on HP Continuum?

HP Continuum is open to all U.S. retirees of HP Inc.  If you retired after November 1, 2015, from Hewlett Packard Enterprise, you are not eligible to join HP Continuum.

To qualify as an HP Inc. retiree, you must have left HP at age 55 or older with at least 10 years of qualifying service (or at least 15 years of qualifying service if eligible under the Pre-2003 HP Retiree Medical Program). If you left HP in 2011 or later, you could also qualify earlier than age 55 if your age-plus-service equaled 80 or more years.

You may also be considered eligible for HP retiree medical benefits if:

  • you were subject to an HP workforce reduction within one year of satisfying the age and service requirements,
  • you were designated as eligible when leaving HP under an Enhanced Early Retirement (EER) or Phased Retirement program,
  • you were designated as a retiree by an acquired company such as Digital Equipment Corporation or EDS.

To confirm your HP retirement status, please contact the HP Benefits Center at 1-800-890-3100.

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How can I access my retirement/Pension benefits?

Fidelity is the plan administrator for the HP and EDS pension plans. You can access your pension account information through Fidelity NetBenefits at or by calling the HP Retirement Services Center at Fidelity at 1-800-457-4015.

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How can I contact HP HR?

You can send your question to the Contact HR team within HP at

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How can I contact HP Payroll?

For payroll support please open a ticket here

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What is the HP code for the HP Passport Program?

To access the passport program, log in at

Click REQUEST A CARD in the lower right corner
Code: hpway

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How can I join a retiree club?

For details about joining a local retiree club, please visit for details

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Who do I need to contact to change my address?

To request a change of address in HP’s internal records, please send your updated contact information via email to

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How do I get employment verification?

For employment verifications, please use The Work Number.  The Work Number provides a variety of automated services to many employers including employment and income verification. This fast, secure service is used when applying for a mortgage or loan, leasing an apartment or any other instance where proof of employment or income is needed. You benefit from having control of the process – authorizing others access to your information.  The Work Number can be used anytime, anywhere – available 24 hours a day, 7 days a week.

If you cannot use The Work Number, or if you need an original letter of verification for the Immigration and Naturalization Service, or for an International Adoption, you may log a case with Contact HR by emailing

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How do I join an HP Credit Union?  

HP offers employees, retirees and their family members access to credit union membership. The following list of credit unions offer membership to various employee groups. Once you join a Credit Union you can also open accounts for your immediate family.  There are restrictions on who can join each of the credit unions, so check with them for specifics.

First Tech Federal Credit Union (located on many HP sites in the US & Puerto Rico)

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How do I make my profile visible or invisible to other members of the network?

1. Go to Privacy under My Profile
2. Click the pencil icon
3. Select your preferred profile visibility and uncheck any boxes that you do not want visible to others on the network
4. Click save

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Who sees my information on the network’s portal?

The Alumni Network portal is secure, accessible through registration only. It is visible to other alumni and current employees who choose to join the network.

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How do I browse the list of members?

1. Click Directory
2. Use any of the filters to narrow your search and click Search

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How do I tag myself with keywords or add skills to my profile?

1. Go to My Profile
2. Hover over the Skills section
3. Click the pencil icon
4. Add skills comma-separated
5. Click save

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How do I edit my profile?

To edit information already on your profile:

1. Go to My Profile
2. Hover over the information you want to edit and click either the three dots followed by Edit or Delete, or the pencil icon
3. Confirm your action by clicking Save or Cancel

To add new information to your profile:

1. Go to My Profile
2. Click the plus icon (+) next to the section you want to add information
3. Confirm by clicking Save

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What do I do if I have forgotten my password?

1. Click the “Reset Password?” link in the Login section on the logged-out landing page
2. On the Reset Password page enter your primary e-mail address and enter the
combination of letters and numbers in the security code section
3. Click Submit
4. A login link will be sent to the primary e-mail address associated with your account. This link will only be valid for 7 days.
5. Click the link to create a new password.

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How do I change my display name?

1. Go to My Profile
2. Hover over your name and click on the pencil icon
3. Enter your preferred display name
4. Click Save

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